Privacy policy

PRIVACY POLICY

Last updated: 23 September 2026

Jacquelines Arts respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, place an order, subscribe to The Wildwood Post Mail Club or contact us.

Our online store is powered by Shopify.

WHAT INFORMATION DO WE COLLECT?

When you place an order or interact with our website, we may collect information such as your:

  • Name
  • Email address
  • Phone number
  • Billing and delivery address
  • Order and purchase details
  • Payment and transaction information
  • Information you provide when contacting us
  • Subscription information
  • Basic device and website usage information, such as your IP address, browser type and pages visited

HOW DO WE USE YOUR INFORMATION?

We use your information to:

  • Process and fulfil your orders
  • Process payments and refunds
  • Arrange shipping and delivery
  • Manage The Wildwood Post Mail Club subscriptions
  • Contact you about your orders or account
  • Respond to customer enquiries
  • Send marketing emails where you have chosen to receive them
  • Improve our website, products and services
  • Prevent fraud and maintain the security of our website
  • Meet our legal and accounting obligations

We only use your personal information for legitimate business purposes connected with providing our products and services, or as otherwise permitted or required by law.

WHO DO WE SHARE YOUR INFORMATION WITH?

We may share relevant information with trusted service providers that help us operate our business.

These may include:

  • Shopify, which hosts our online store
  • Payment providers
  • Postal and courier services
  • Subscription and email service providers
  • Website and analytics providers
  • Other service providers necessary to fulfil your order

We may also disclose information where required by law or where reasonably necessary to protect our business, customers or legal rights.

SHOPIFY

Our store is hosted by Shopify. Shopify collects and processes information as part of providing our online store and related services.

Some information may be stored or processed outside New Zealand.

You can read more about how Shopify handles personal information in Shopify’s Consumer Privacy Policy.

COOKIES

Our website uses cookies and similar technologies to help our website function, remember preferences and understand how visitors use our store.

Some cookies may be provided by Shopify or other third-party services.

You can manage or disable cookies through your browser settings, although this may affect how some parts of our website function.

INTERNATIONAL ORDERS AND DATA

Jacquelines Arts ships worldwide. Because we use Shopify and other service providers, your personal information may be processed or stored outside New Zealand.

We take reasonable steps to ensure that personal information disclosed to overseas service providers is handled appropriately and in accordance with applicable privacy requirements.

HOW WE PROTECT YOUR INFORMATION

We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure or alteration.

However, no online service can be guaranteed to be completely secure.

YOUR PRIVACY RIGHTS

Under the New Zealand Privacy Act 2020, you have the right to request access to personal information we hold about you and to request correction of information that you believe is inaccurate.

To make a privacy request, please contact us at:

hello@jacquelinesarts.com

We may need to verify your identity before processing a request.

You also have the right to make a complaint about how your personal information has been handled. If you are not satisfied with how we respond to your privacy concern, you can contact the Office of the Privacy Commissioner of New Zealand.

THIRD-PARTY WEBSITES

Our website may contain links to third-party websites, including social media platforms.

We are not responsible for the privacy practices of websites that we do not operate. We recommend reviewing the privacy policy of any third-party website you visit.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website or legal requirements.

The latest version will always be available on our website, with the updated date shown at the top of this policy.

CONTACT

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

Jacquelines Arts
Email: hello@jacquelinesarts.com
Website: jacquelinesarts.com