Refund policy

RETURN & REFUND POLICY

We want you to be happy with your order from Jacquelines Arts. If you have an issue with your order, please contact us at hello@jacquelinesarts.com and we'll be happy to help.

CHANGE-OF-MIND RETURNS

We do not generally accept returns or refunds if you change your mind, no longer want an item, or order the wrong product.

If we agree to accept a change-of-mind return, the item must be unused and returned in its original condition. You will be responsible for the return shipping costs.

This does not affect any consumer rights that apply to your purchase under the laws of your country.

DAMAGED, FAULTY OR INCORRECT ITEMS

Please check your order when it arrives and contact us as soon as possible if your item is damaged, faulty, significantly different from its description, or you have received the wrong item.

Please email hello@jacquelinesarts.com with your order number and photographs of the issue where appropriate.

We will assess the issue and work with you to provide an appropriate solution.

For customers in New Zealand, your rights under the Consumer Guarantees Act 1993 apply where applicable. Customers outside New Zealand may also have mandatory consumer rights under the laws of their country.

RETURN SHIPPING

If we have agreed to accept a return because you have changed your mind, you are responsible for the cost of returning the item.

If your item is faulty, damaged or we have sent you the wrong item, we will discuss the appropriate return arrangements with you.

CUSTOM OR PERSONALISED PRODUCTS

Custom or personalised products are generally not eligible for change-of-mind returns as they have been made specifically for you.

This does not affect your consumer rights if a custom or personalised product is faulty, damaged or does not match its description.

SALE ITEMS

Sale items are not automatically excluded from your consumer rights. If a sale item is faulty, damaged or incorrectly supplied, please contact us.

SUBSCRIPTIONS

The Wildwood Post Mail Club is a recurring monthly subscription.

You can cancel your subscription at any time through your customer account or by contacting us.

Cancelling your subscription will stop future charges and deliveries. If your payment has already been processed, that month's order will generally still be fulfilled.

If your subscription order arrives damaged, is missing, is faulty or does not match its description, please contact us at hello@jacquelinesarts.com.

Please see our Purchase Options Cancellation Policy for more information about cancelling subscriptions.

INTERNATIONAL ORDERS

We ship worldwide.

International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.

Customs processing may also affect delivery times.

REFUNDS

If a refund is approved, it will generally be issued to the original payment method used.

The time it takes for a refund to appear in your account will depend on your bank or payment provider.

Where a refund is required under applicable consumer law, it will be provided in accordance with the relevant legal requirements.

CONTACT

If you have any questions about returns or refunds, please contact us at:

hello@jacquelinesarts.com