Shipping policy
SHIPPING POLICY
PROCESSING TIME
All orders are shipped from New Zealand.
For products that are not part of The Wildwood Post Mail Club, please allow 3–7 business days for your order to be processed and prepared for shipping.
Orders are generally dispatched Monday–Friday.
Please note that processing time is separate from delivery time.
THE WILDWOOD POST MAIL CLUB
Wildwood Post Mail Club orders follow a separate monthly shipping schedule.
Mail Club orders are prepared and dispatched on or around the 1st of each month.
If you subscribe after the monthly dispatch date, your first Mail Club order will generally be included in the following month's mailing.
Please note that the Mail Club dispatch date is separate from the delivery time. Once your Mail Club order has been dispatched, delivery time will depend on your location and the shipping service used.
SHIPPING
We ship worldwide.
Shipping options and costs are calculated at checkout based on your location and order.
Where available, you may be able to choose between tracked and untracked shipping.
We recommend choosing tracked shipping where available, particularly for international orders.
Tracked shipping does not apply to mail club subscriptions.
DELIVERY TIMES
Delivery times vary depending on your location and the shipping service selected.
As a general guide:
New Zealand: 2–7 business days
Australia: 5–12 business days
Rest of the world: 1–4 weeks
These are estimated delivery times only and are not guaranteed. International deliveries may take longer due to postal delays, customs processing, public holidays or other circumstances outside our control.
CUSTOMS & TAXES
International orders may be subject to customs duties, import taxes or other fees charged by the destination country.
These charges are the responsibility of the customer unless otherwise stated at checkout.
Please check your country's import requirements before placing an international order.
LOST OR DELAYED ORDERS
If your order has not arrived within the expected delivery timeframe, please allow a little additional time for postal or customs delays before contacting us.
If you believe your order has been lost or is significantly overdue, please contact us at hello@jacquelinesarts.com with your order number and we will do our best to assist.
If your order includes tracking, please check the tracking information provided in your shipping confirmation email before contacting us.
Please note that once an order has been dispatched, delivery times are dependent on the postal service and other circumstances outside our control.
INCORRECT DELIVERY ADDRESS
Please make sure your delivery address is correct before completing your order.
If an order is returned to us because an incorrect or incomplete address was provided, please contact us at hello@jacquelinesarts.com so we can discuss the available options.
CONTACT
If you have any questions about shipping, please contact us at:
hello@jacquelinesarts.com